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Cancellation & Refund Policy

Last Updated: 27/09/26

This Cancellation & Refund Policy explains the cancellation, modification, and refund conditions applicable to bookings made through neeladribhaktanivas.online.

1. Cancellation Request

Customers may request cancellation by contacting us through:

Email: shreejagannatha001@gmail.com

Phone: 8559865990

The customer should provide the booking/reference number and the contact details used during booking.

2. Cancellation Conditions

Cancellation charges depend on the booking terms communicated at the time of reservation.

Use your actual policy here. Do not publish a refund promise that you do not actually provide.

For example, if your real policy is:

  • Cancellation more than 7 days before check-in: Full refund
  • Cancellation 3–7 days before check-in: [X]% refund
  • Cancellation less than 3 days before check-in: No refund

then publish those exact conditions.

3. No-Show

If a customer does not arrive on the scheduled check-in date without prior cancellation, the booking may be treated as a no-show.

Refund eligibility for no-show bookings will depend on the applicable booking conditions.

4. Date or Room Changes

Requests to change check-in dates, check-out dates, room category, or guest count are subject to availability.

Any additional amount or applicable modification charge will be communicated before the change is confirmed.

5. Refund Processing

If a refund is approved, it will normally be processed to the original payment method, subject to the payment provider's processing procedures.

The time taken for the amount to appear in the customer's account may depend on the bank, card issuer, UPI provider, or payment gateway.

6. Non-Refundable Bookings

If a booking is specifically identified as non-refundable before payment, the amount paid may not be refundable except where required by applicable law or where we expressly approve an exception.

7. Property/Service Unavailability

If a confirmed booking cannot be fulfilled because the accommodation/service is unavailable due to circumstances within the service provider's control, we will communicate the available resolution, which may include an alternative arrangement or refund, according to the applicable booking conditions.

8. Refund Disputes

If you believe a refund has not been processed correctly, contact us with:

  • Booking/reference number
  • Customer name
  • Payment date
  • Transaction/reference ID
  • Amount paid

We will review the request and respond through the contact details provided by the customer.

9. Contact for Cancellation & Refund

Bhakt Nivas

Email: shreejagannatha001@gmail.com

Phone: 8559865990

Address: Grand Road (Bada Danda), Puri, Odisha – 752001, India