Privacy Policy
Last Updated: 27/09/26
This Privacy Policy explains how Bhakt Nivas collects, uses, stores, and protects information provided by visitors and customers through neeladribhaktanivas.online.
By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
Depending on the service requested, we may collect information such as:
- Full name
- Mobile number
- Email address
- Check-in and check-out dates
- Number of guests
- Booking details
- Billing information
- Transaction/reference information
- Customer communication and support requests
We only request information that is reasonably necessary for providing or supporting our services.
2. Payment Information
Where online payments are available, payment processing may be handled by a third-party payment service provider.
We do not request or intentionally store:
- UPI PIN
- ATM PIN
- Card PIN
- CVV
- Account passwords
- OTPs
Customers should never share such confidential credentials with us.
3. How We Use Information
Information may be used to:
- Process booking requests
- Communicate booking details
- Provide customer support
- Process cancellation or refund requests
- Send service-related communications
- Maintain transaction and booking records
- Improve our website and services
- Prevent fraud, misuse, or unauthorized activity
- Comply with applicable legal requirements
4. Sharing of Information
We may share necessary information with relevant service providers or accommodation partners when required to complete or support a booking.
We may also disclose information where required by applicable law, regulation, court order, or lawful government request.
We do not sell customers' personal information merely for the purpose of selling personal data to third parties.
5. Cookies
Our website may use cookies or similar technologies to:
- Maintain website functionality
- Understand website usage
- Improve user experience
- Measure advertising or website performance, where applicable
You may control cookies through your browser settings, although disabling certain cookies may affect website functionality.
6. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no internet-based transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including booking records, customer support, accounting, legal, and regulatory requirements.
8. Children's Privacy
Our services are not specifically directed toward children. We do not knowingly request unnecessary personal information from children.
9. Third-Party Services
If our website uses third-party services such as payment processors, analytics providers, hosting providers, advertising platforms, or communication services, those providers may process information according to their own applicable privacy policies.
10. Your Privacy Questions
For privacy-related questions or requests, contact:
Bhakt Nivas
Email: shreejagannatha001@gmail.com
Phone: 8559865990
Address: [Grand Road (Bada Danda), Puri, Odisha – 752001, India